zoom1920

Why Change Selling Blog

 

SUBSCRIBE FOR UPDATES

7 min read

Five Reasons Why SaaS customers churn

By Mark Gibson on Mar 11, 2024 3:29:51 PM

This article, first published on Linkedin has been substantially enhanced and will interest founders and sales and marketing leaders in early-stage SaaS companies.

Topics: Saas customer success JTBD
5 min read

How to Overcome Customer Success Disengagement

By Mark Gibson on Jul 20, 2021 7:48:02 PM

In May this year, Gartner’s Customer Service and Support team published a paper entitled, Why Service Reps Disengage and What You Can Do About It.

Topics: conversation frameworks customer success