Why Change Selling Blog

Introduction

The appetite for mergers in the SaaS business is hot, with dealmaking volumes predicted to grow at 13% in 2024. Yet between 70% and 90% of M&A transactions fail to meet their objectives.

B2B Selling process is the subject of countless books, yet basic qualification of opportunities is still problematic. As a result, precious marketing, technical and sales resources are wasted on weeks and months-long evaluations for prospects who will never buy. What if your sales team was 90% accurate in qualifying prospects, what would that do for your win-rate and forecasting accuracy?

This charcoal drawing by Susan Krough from San Jose is a prize-winner, entitled "The Letter."

Ask any marketer or sales enablement professional how many marketing/sales messaging projects they have completed or participated in the past 10 years and you will hear anywhere from none to over a dozen.

Ask those same professionals, how many of those projects actually paid a dividend on the investment and effort to create them and you will get a lot of head shaking.

What is Sales Enablement?

To my surprise, the Wikipedia definition of Sales Enablement has been removed and after a few queries I uncovered this definition from Forrester, which aligns with my take on the subject.

"Sales enablement is a strategic, ongoing process that equips all client-facing employees with the ability to consistently and systematically have a valuable conversation with the right set of customer stakeholders at each stage of the customer's problem-solving life cycle to optimize the return of investment of the selling system". 
One of the many objectives of the sales enablement team is equipping client-facing employees with the ability to consistently and systematically have a valuable conversation with customer stakeholders. Note this does not say a presentation, but there may be a point in a customer's problem solving cycle where a presentation is appropriate, but it is usually well into the buying cycle.

Earlier this month, I immersed myself in two and a half days with Mike Bosworth in his Story Seekers workshop and was once again reminded of what makes great salespeople great - their ability to connect emotionally with buyers and to truly listen.

I cannot easily summarize the 2.5 days in 600 words, but I can give you a couple of core ideas.

I've been a Mike Bosworth fan since I read Customer-Centric Selling in January 2005, but I had not read his prior work, “Solution Selling” published nearly 30 years ago, based on his experiences at Xerox and involvement in the SPIN project. Mike was one of the most successful reps in Xerox history at the time and gained much experience in selling, managing and training salespeople before most of us started our sales careers.

While reading his latest book, co-authored with Ben Zoldan, entitled, "What Great Salespeople Do", I could feel myself nodding as I could either see myself in the stories, or agreed with his ideas and training philosophy.





One of Mike’s startling revelations in the opening of the training course is that after nearly 30 years of sales training in both Solution Selling and Customer-Centric Selling (and most of the other mainstream sales methodologies), not much has changed for the bottom 80% of the sales force, who sell 20% of the revenue.



The outcome of these training courses was that the best salespeople got better from using the techniques and processes, but the core group typically stopped using the techniques within a month or two of the training and reverted to prior behavior. Mike points out that in fact the old 80/20 rule is no longer true in fact it’s now 13% of salespeople selling 87% of the business. (Sales Benchmark Index)

Recently I spoke to Justin Pirie about his role at Mimecast and his take on the biggest factors to get right in building a successful channel in a SaaS business.  

Justin has managed the largest SaaS group on LinkedIn over several years and has adjudicated over thousands of articles on the subject of SaaS. He works at Mimecast and leads Social and Community Marketing. He has first-hand experience in engaging their channel to help them succeed, enabled from spending the majority of his career in the channel.

Mimecast provides Cloud services  that augment Microsoft Exchange; Email Archiving, Continuity and Security, whether for on-premise, hybrid or cloud. Mimecast is one of Europe’s largest and fastest growing SaaS companies with growth around 60% a year, fuelled by 400+ channel partners.

Reducing Sales Ramp 2.

Ramping new hires quickly in a SaaS business is key to accelerating business growth.

In part 1 of this post I discussed the high cost of a slow ramp and the causes of the slow sales ramp problem. I shared some ideas on hiring better quality sales talent excerpted from Mark Roberge's new book, The Sales Acceleration Formula and discussed 21^st. Century learning concepts.

In this post I will examine specific high value steps to accelerate sales competency, including;

• Understanding how your customers buy.
• Capturing your "Why Change" Story that everyone can tell.
• The Whiteboard Storytelling Secret.
• Making it Stick, Social Learning and Certification.

Mergers and acquisitions hold promise for owners and investors of combinatorial synergies to reduce costs, increase profit, extend market and product coverage, as well as accelerate innovation.

2020 has been a banner year for mergers and acquisitions, with 5500 deals so far. This record volume may be partially due to the Covid-19 outbreak forcing the liquidation or disposal of underperforming non-core or struggling investments. However, mergers come with a great deal of risk as reflected in failure rates that are reported to be between 40% and 70%.

Despite best-laid plans and executive oversight, human factors present the greatest risk and sales-force integration is the toughest merger issue to overcome.