I was in Boston last week for #HUGS 2011, the 2nd HubSpot User Conference and this is my report.
Last week in Boston there was even more for marketers and HubSpot customers to get excited about than at this event a year ago. HubSpot’s community has grown in the past year to more than 470+ partners and 5000+ customers and more than a thousand of the faithful gathered for the second Annual User Group Meeting. You can read my report on last year's event HubSpot 2010 user group meeting here.
HubSpot was founded just 5 years ago by Brian Halligan and Dharmesh Shah (pic on stage taking Q&A at HUGS 2011), with a grand vision to make
Hubspot’s Inbound Marketing method and product suite are very much what the market needs and wants as evidenced by the rapid adoption of the Inbound Marketing methodology and dramatic growth of the company.
Co-founders Brian Halligan and Dharmesh Shah reviewed progress made in the past year and outlined the strategic direction for the company. (Disclaimer; - we are a San Francisco Bay Area Hubspot Value Added Reseller, focused on creating clarity in marketing messaging to drive inbound marketing and sales performance and have been using the system for nearly 3 years.)
HubSpot is a tool that almost everyone in the user community uses every day; the founders use the product in same way as customers and experience the same frustrations with the product imperfections.
Co-founders Dharmesh Shah and Brian Halligan reviewed their progress over the past 12 months against the goals they set in 2010, based on qualitative and quantitative evidence and rated their performance as follows.
HubSpot Self Assessment Report Card
Fewer Bugs; bugs/customer/month reduced from .12 to .06 |
A- |
Page Loads reduced from 4-6 seconds to < 2 seconds |
A- |
Call wait for tech support from 220 secs to 43 secs |
A |
Application Maturity |
C+ |
Middle of the Funnel (MOFU) |
B |
Throughput on Idea implementation |
A |
If you’re a HubSpot user you will be delighted with what is coming. Hubspot is tripling its investment in R&D and has grown the R&D team from 15 last year to 70 this year and will grow to 130 people in the coming year. This means; -
Brian Halligan framed the big idea that will drive the innovation and medium term direction of the company. In the same way that Amazon, Netflix and Google learns more about its customers with every transaction and presents highly attuned offers to increase conversions, HubSpot’s goal is to create a platform that will allow mere mortals to be effective in marketing to a market of one, whether via the Website, email or social media interaction.
HubSpot started with the goal of changing marketing from Outbound to Inbound and the team is delivering on this vision. Inbound Marketing is the future of marketing and the changes HubSpot has championed are already being felt in most parts of the industry.
The product is a currently an integrated set of 19 core applications that work together to improve productivity in performing the tasks required to execute the Inbound Marketing Methodology.
Over the past 12 months, the API has been opened up to partners with the goal of platformization.
3rdParty applications integrated today and available in the HubSpot Marketplace include:-
HubSpot was quick to recognize that success is dependent on an effective and vibrant partner channel. The HubSpot Services Marketplace will enable the VAR community and service providers to market and deliver their services via HubSpot and for their performance in partner projects and implementation to be delivered, analyzed and, rated within HubSpot.