This article, first published on Linkedin has been substantially enhanced and will interest founders and sales and marketing leaders in early-stage SaaS companies.
7 min read
Five Reasons Why SaaS customers churn
By Mark Gibson on Mar 11, 2024 3:29:51 PM
Topics: Saas customer success JTBD
5 min read
How to Overcome Customer Success Disengagement
By Mark Gibson on Jul 20, 2021 7:48:02 PM
In May this year, Gartner’s Customer Service and Support team published a paper entitled, Why Service Reps Disengage and What You Can Do About It.